Hi Rummy services are strictly intended for users who are 18 years of age or older. Participation in real cash games is restricted in certain Indian states including Assam, Odisha, Telangana, Andhra Pradesh, Gujarat, Maharashtra, Nagaland, and Sikkim.
At Hi Rummy (accessible via our official website hirummy01.com and Android mobile application), we prioritize user trust, transparency, and data privacy. This Privacy Policy details the types of personal data we collect, why we collect it, how it is secured, and your rights concerning your personal information.
1. Information We Collect
To provide an optimal gaming environment and fulfill statutory compliance requirements, we collect the following categories of information:
- Account Registration Data: Mobile phone number, verified email address, username, and password credentials.
- KYC Verification Details: Full name, date of birth, PAN card details, and address proof required for authenticating withdrawals.
- Payment Transaction Data: Transaction ID, deposit amounts, withdrawal requests, and preferred bank/UPI payment handles (note: complete credit/debit card credentials are never stored on our servers; they are processed securely by RBI-authorized payment gateways).
- Device & Technical Identifiers: IP address, operating system version, browser type, device identifiers, and game telemetry data collected to detect fraud and ensure table integrity.
2. Purpose of Data Processing
We use the information collected strictly for legitimate business and regulatory purposes:
- To create and manage your secure player profile and game wallet.
- To enable cash deposits, tournament entry fees, and instant cash withdrawals.
- To prevent financial fraud, unauthorized multi-accounting, and bot syndicates.
- To calculate and remit statutory Tax Deducted at Source (TDS) as mandated by Indian tax authorities.
- To provide 24x7 customer support and resolve gameplay disputes promptly.
3. Information Sharing & Third Parties
We do not sell, rent, or trade your personal information to third-party marketing entities. Information may be shared strictly under the following circumstances:
- Authorized Service Providers: Trusted third-party payment gateways, SMS aggregators, and automated KYC verification partners under strict non-disclosure obligations.
- Legal & Regulatory Obligations: Where disclosure is required by law, government summons, court orders, or law enforcement directives.
- Protection of Rights: To enforce our Terms of Service, investigate fraud, or protect the safety and integrity of other players.
4. Data Security & Encryption Protocols
We implement industry-standard technical, managerial, and physical security measures to safeguard user data against unauthorized access, alteration, or disclosure:
- All network communications are encrypted utilizing 256-bit SSL/TLS encryption.
- Sensitive database partitions are isolated behind enterprise firewalls and intrusion prevention systems.
- Access to user personal data is restricted on a strict need-to-know basis to authorized personnel.
5. Protection of Minors (18+ Policy)
Hi Rummy does not knowingly collect personal data from anyone under 18 years of age. If we determine that a registered account belongs to a minor, the account and all associated personal data will be deleted immediately.
6. User Rights & Data Deletion Requests
You have the right to access, correct, or request the deletion of your account and personal data from our active databases. To initiate a data deletion or account closure request, please contact our support team from your registered email address at support@hirummy01.com.
7. Grievance Redressal
If you have any questions, concerns, or grievances regarding this Privacy Policy or our data handling practices, please write to our dedicated Grievance Officer:
Grievance & Compliance Team
Hi Rummy Platform (hirummy01.com)
Email: support@hirummy01.com
Response Turnaround: Within 24-48 business hours.